Terms of Service

Last Updated: June 2026

Scope of Services

Swiss Limo Group Sàrl provides premium chauffeur-driven transportation services throughout Switzerland and neighbouring countries, including:

• Airport Transfers
• Hourly Chauffeur Service
• Intercity Transfers
• Ski Resort Transfers
• Roadshows
• Corporate Transportation
• VIP & Executive Services
• Private Shuttle Services
• Events and Conferences

Bookings

Bookings may be made through our website, by email, telephone or WhatsApp.

A booking shall only be considered confirmed once a written confirmation has been issued by Swiss Limo Group Sàrl.

Swiss Limo Group Sàrl reserves the right to refuse or cancel any booking at its sole discretion.

Rates

Unless otherwise stated, all prices are quoted in Swiss Francs (CHF) and include applicable VAT.

Quotations remain valid for thirty (30) days unless otherwise specified.

Any additional services requested after confirmation may be invoiced separately.

Payment

Payments may be made by:

• Credit Card
• Bank Transfer
• Cash (CHF)
• Invoice (approved corporate clients only)

Swiss Limo Group Sàrl reserves the right to request either a deposit or full prepayment before confirming a booking.

Credit card processing fees may apply where specified in the quotation or booking confirmation.

Cancellation & Booking Modifications

• Free cancellation up to 48 hours before the scheduled service.
• Cancellation between 48 and 24 hours before the scheduled service: 50% of the total booking amount.
• Cancellation less than 24 hours before the scheduled service: 100% of the total booking amount.
• No-show: 100% of the total booking amount.

Any booking modification remains subject to vehicle availability and must be confirmed by Swiss Limo Group Sàrl.

Waiting Time

Airport Pickups: 60 minutes of complimentary waiting time from the actual flight landing time.

All Other Pickups: 15 minutes of complimentary waiting time.

Additional waiting time will be charged according to the applicable hourly rate.

Luggage

Standard luggage is included. Customers are responsible for providing accurate information regarding:

• Number of passengers
• Number of suitcases
• Oversized luggage
• Ski or sports equipment

Swiss Limo Group Sàrl cannot be held responsible if an unsuitable vehicle is reserved due to incorrect or incomplete booking information.

Included Services

Depending on the booked service, the following may be included:

• Professional Chauffeur
• English-speaking Chauffeur
• Flight Monitoring
• Meet & Greet with Name Sign
• Complimentary Bottled Water
• Complimentary Wi-Fi
• USB Charging Ports
• Child Seats upon Request
• 24/7 Customer Support
• Driver Details Provided Prior to Service (where available)
• Fuel
• Standard Road Tolls
• Passenger Insurance

Additional Charges

Where applicable, the following additional charges may apply:

• Night Surcharge (9:00 PM – 7:00 AM): CHF 30
• Driver Meal Allowance: CHF 30
• Driver Accommodation: CHF 180
• Additional Waiting Time
• Additional Mileage
• Additional Service Hours
• Parking Fees
• Tolls, Ferries and Tunnels
• Exceptional Vehicle Cleaning

Airport Parking: airport parking fees exceeding the complimentary waiting time are charged at cost.

Liability

Swiss Limo Group Sàrl is fully insured in accordance with Swiss passenger transport regulations.

Swiss Limo Group Sàrl shall not be held liable for delays or indirect losses resulting from circumstances beyond its reasonable control, including but not limited to:

• Traffic congestion
• Road accidents
• Road closures
• Weather conditions
• Flight delays
• Government restrictions
• Force majeure events

Passenger Conduct

Swiss Limo Group Sàrl reserves the right to terminate any service immediately if a passenger’s behaviour endangers the driver, other passengers or the vehicle. This includes, but is not limited to:

• Aggressive behaviour
• Abusive language
• Dangerous conduct
• Excessive intoxication
• Illegal drug use

No refund shall be issued under such circumstances.

Vehicle Damage

Any damage or excessive cleaning resulting from the actions of a passenger shall be charged to the customer. This includes, but is not limited to:

• Vomiting
• Smoking inside the vehicle
• Spilled food or beverages
• Excessive dirt
• Broken or damaged equipment

Repair and cleaning costs will be invoiced accordingly.

Lost Property

Swiss Limo Group Sàrl accepts no responsibility for personal belongings left inside its vehicles. Any recovered property will be retained for up to thirty (30) days whenever reasonably possible.

Data Protection

Swiss Limo Group Sàrl processes personal data in accordance with applicable Swiss legislation and our Privacy Policy. Personal information is used solely for:

• Booking Management
• Service Execution
• Customer Communication
• Billing

Information necessary to perform the service, including the customer’s name, telephone number, pickup location and journey details, may be shared with the assigned chauffeur. Swiss Limo Group Sàrl never sells personal information to third parties.

Online Payments

Online payments are processed through secure payment providers. Swiss Limo Group Sàrl does not store customers’ complete credit card information. Payment information is processed securely and confidentially.

Force Majeure

Swiss Limo Group Sàrl shall not be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural Disasters
• Pandemics
• Strikes
• Demonstrations
• Government Actions
• Road Closures
• Extreme Weather Conditions
• Other Exceptional Circumstances

Claims

Any complaint relating to a service must be submitted in writing within seven (7) days following the date of service. Claims received after this period may not be considered.

Entire Agreement

These Terms & Conditions constitute the entire agreement between Swiss Limo Group Sàrl and the customer regarding the services provided and supersede all prior oral or written agreements.

Amendments

Swiss Limo Group Sàrl reserves the right to amend these Terms & Conditions at any time. The version applicable to a booking shall be the version in force on the booking confirmation date.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed exclusively by the laws of Switzerland. Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the Courts of Geneva, Switzerland.

Contact

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